Today I went to IKEA again, attempt number 5!, with the magically reappearing print-out from the day I bought the frustratingly nonreturnable furniture, hoping that would help things go smoothly.
Internet, do you know what this bitch told me? She told me that because it had been longer than 90 days since I bought it (on August 20), I would have to speak to the manager that I was told would be there today, but wasn’t, of course.
Ok, it took over 2 weeks for the delivery company and IKEA to get their act together for me to be even eligible for a refund, so that shouldn’t count, right?! Anyway, she walked away to do some paperwork for my case and I started to do the math… it HASN’T been 90 days! When I pointed this out, she merely repeated over and over again that I would have to speak to a manager, and she couldn’t help me. I was explaining the days, I was counted aloud for Pete sake!, and while I was ticking “August 20 to September 20, September 20 to October 20…”, I was watching her mentally go through her employee training, to the part that says, “When a customer is irate, tell them you understand their frustration and that they need to speak to a manager. Continue using this line until the customer backs down.”
“I understand your frustration,” she started, and I rolled my eyes. “The guys upstairs say you need to talk to a manager.”
“Apparently they don’t have calendars upstairs.” I snipped as I bustled away, and Rob was proud of me for making a teeny-tiny jab, something I’m normally too polite to do.
Ikea is my nemesis.
Ikea is the devil. There’s no doubt about it. You remember the story about the cabinets in our bathroom, right? THREE trips back and forth to Ikea, and they still didn’t give us all the pieces. It was the last thing I purchased there…and that was almost four years ago!
Jen
13 Nov 08 at 7:54 am
No! I didn’t know about the bathroom shelving! It looks nice at any rate!
We had something similar; we bought modular shelves that didn’t have some optional pieces we wanted in stock, so we put up the shelves we had and got the rest last night. Then, we nearly dissolved our marriage trying to put them together together… they were bent and wobbly.
We also bought a hanging utensil bar that was too long, so we got another that was the right length, but missing pieces.
I commend you on your Ikea-staying-away ways. I have no such strength; it keeps sucking me in, with its cheap prices, do-it-yourself spirit, and Swedish meatballs. More power to you.
theambershow
13 Nov 08 at 10:23 am